Shipping policy

Shipping Policy

At Ólea Aesthetics, we are committed to providing our customers with high-quality products and a seamless shopping experience. Please review our shipping policy to understand our processes and ensure a smooth delivery of your orders.

1. Processing Time

  • All orders are processed within 1-4 business days after the order is placed. Orders are not shipped or delivered on weekends or holidays.
  • If we are experiencing a high volume of orders, processing times may be slightly delayed. We will notify you via email if there are any significant delays in processing your order.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery times may vary depending on your location and the shipping option selected.

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Overnight Shipping: 1-2 business days (available in select areas)

Please note that the above estimates are for domestic orders within the United States. Delivery delays can occasionally occur due to factors outside our control, such as weather or carrier delays.

3. Shipment Confirmation & Tracking

Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). You can use this number to track the status of your delivery. Please allow up to 24 hours for the tracking information to update.

4. Domestic Shipping Policy

We currently ship within the United States. If you are placing an order from outside the U.S., please contact us directly at info@oleaaesthetics.com to inquire about international shipping options.

5. Shipping to P.O. Boxes or APO/FPO Addresses

Ólea Aesthetics ships to P.O. Boxes and APO/FPO addresses via standard shipping methods. Please note that expedited shipping options are not available for these addresses.

6. International Shipping Policy

At this time, we do not offer international shipping through our online store. However, if you are located outside of the United States and wish to place an order, please reach out to us at info@oleaaesthetics.com for further assistance.

7. Customs, Duties, and Taxes

Ólea Aesthetics is not responsible for any customs fees, duties, or taxes applied to your order. All fees imposed during or after shipping (such as customs fees, duties, or taxes) are the responsibility of the customer.

8. Damaged, Lost, or Stolen Packages

Ólea Aesthetics is not responsible for any packages that are lost, stolen, or damaged during shipping. If you receive a damaged package, please contact the shipment carrier to file a claim. We recommend taking the following steps:

  • Save all packaging materials and damaged goods before filing a claim.
  • File a claim with the shipping carrier and include any photos or evidence of damage.

If your package is lost or stolen after delivery, please contact the shipping carrier for further assistance.

9. Incorrect Shipping Information

Please double-check your shipping address before completing your purchase. Ólea Aesthetics is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If your package is returned to us due to an incorrect address, you will be responsible for any additional shipping charges to resend the package.

10. Contact Us

If you have any questions or concerns about your order or our shipping policy, please contact us at info@oleaaesthetics.com We are here to help!